How to Whitelist email addresses on EarthLink

[admin]

Earthlink users can whitelist emails through TotalAccess MailBox (Windows) or with WebMail (Windows or Mac platforms).
Here's how:

Using TotalAccess Mailbox (Windows):

• • Open TotalAccess and choose the Mailbox
  • Click on the Address Button.
  • From the File Menu, choose New Company (Domain)
  • In the space provided, enter DOMAIN.NAME and Click Add
  • Click Ok
  • From the File Menu choose New Contact
  • In the space provided, enter Connect2Agent as the name and *@domain.name as the email address: then click Add
  • Click OK to add our contact name information.

Also - please make sure that we are not in your Blocked Sender List!

• • Click the Protection button in the TotalAccess Task Panel, select spamBlocker, and choose Settings.
  • Click the Edit Blocked Sender List button.
  • Look through the list, and Click on any address that is from domain.name (particularly *@domain.name)
  • Click the Unblock Sender button to unblock this address
  • Repeat the steps above. (click on an address, and then the Unblock Sender button) for any addresses.
  • Click the Apply Changes button.

Thank you for whitelisting.

Using Web Mail (Macintosh or Windows Online):

• • Sign in to Web Mail
  • Click Address Book
  • Click the All Categories pull-down menu and choose Companies (Domains)
  • Click the Add button
  • In the space provided, enter DOMAIN.NAME
  • Click Allow This Company (Domain) button
  • Click the All Categories pull-down menu and choose Contact.
  • Click the Add button.
  • In the space provided, enter DOMAIN.NAME as the name and *@domain.name as the email address: then click Add
  • Click Save Button

Also - please make sure that we are not in your Blocked Sender List!

• • Click the spamBlocker in the left menu pane, below your Inbox and other mail folders.
  • In the list of tabs along the top part of the screen,click on Settings
  • Click on Blocked Sender List (in the lower right part of the screen)
  • Look through the list, and Click on any address that is from DOMAIN.NAME
  • Click the Unblock Sender button to unblock this address
  • Repeat the steps above. (click on an address, and then the Unblock Sender button) for any addresses.
  • Click Save Button (lower right part of screen)

Thank you for whitelisting.